Shopping Guide

IHATOVE operates a physical store in Takamatsu City, Kagawa Prefecture.

  • As we also sell in physical stores, there may be discrepancies in stock numbers shown on our website.
  • We will generally check emails regarding orders, inquiries, etc. during the same business hours as our physical stores (OPEN 12:00 - 20:00 / Closed on Tuesdays), so please understand this before placing your order.

  • All operations on our website may be suspended during the summer holidays, New Year's holidays, and purchasing periods. Details will be announced on the topics section or business calendar.

  • Our products are photographed with a digital camera. We strive to provide images that are as close to the actual product as possible, but the actual product may look slightly different depending on the shooting conditions, the type of display you are using, and the settings.
  • Please be aware that some of the products we carry may be deformed or damaged if subjected to strong impact.
  • We use recycled cardboard and materials for packaging.
  • You can also send your purchase as a gift to a different address from the person who made the purchase. We will gift-wrap the item and send it directly to the recipient without enclosing an invoice.

How to order

Select a product
Please select the quantity, type, size, etc. from the item page you want, and click the "ADD TO CART" button. Once you have added all the items you want to your cart, please enter the required information.
Enter the required information
Please enter the necessary information such as your name, address, email address, phone number, shipping address, and payment method, and then click "Confirm Order." If you would like to use our gift service, please check "Use Gift Service," and if you would like your item wrapped, please select "Gift Wrapping."
Please confirm your order details on the next page and, if there are no errors, click "Place Order." Once your order is confirmed, you will automatically receive an email with the subject "Order Confirmation Email (Automatic Delivery)" detailing your order. Please make sure your email settings allow you to receive emails from us at ihatove_s@yahoo.co.jp .
Payment and shipping
We will check stock availability within two business days of your order and send you an order confirmation email with the subject "Thank you for your order." This email will include details such as bank transfer details, the total amount including shipping, and the estimated shipping date. If you selected bank transfer as your payment method after receiving this email, please transfer the payment within three days. After confirming your payment, we will begin preparing your order for shipping, and once it has shipped, you will receive an email confirming that it has been shipped. Delivery times for your product will be approximately two days to one week after your order (this may vary depending on stock availability).

Payment Methods

Online credit card payment
The following cards can be used:
VISA/JCB/Mastercard/Diners/American Express
PayPal payment
It is a safe and easy online payment service used by over 300 million people worldwide.
This is a service that allows you to complete online payments safely, quickly, and with high security by simply registering your credit card or bank account to your PayPal account (registration is free) and logging in with your ID and password (or one-touch).
Bank transfer (prepayment)
Once you receive the order confirmation email with the expected shipping date, please transfer the payment to the bank account specified by our store (Japan Post Bank, Rakuten Bank, Mitsubishi UFJ Bank, Sumitomo Mitsui Banking Corporation) within 3 days.
We apologize for the inconvenience, but please note that bank transfer fees are the responsibility of the customer. Once we confirm your payment, we will ship your item within 1-3 business days. If we are unable to confirm your payment by the specified due date, your order will be automatically canceled.
Cash on delivery
(cash payment,
Credit card payment)
A cash-on-delivery fee of 330 yen (tax included) will be charged.
We will ship your order using our designated delivery company, Sagawa Express e-Collect or Kuroneko Yamato (some orders will be shipped via Yu-Pack).
Issuance of receipts
Our store issues receipts as follows:
[Bank transfer] The "details of use" issued by the financial institution at the time of transfer will serve as a receipt.
[Cash on delivery] Please use the "item price receipt" on the delivery company's invoice.

Domestic shipping and shipping fees

About Shipping
We will ship your order using our designated delivery company, Kuroneko Yamato (some orders will be shipped via Yu-Pack or Sagawa Express).
(Sorry, but we are not currently accepting mail orders.)
 Shipping and handling fees are the responsibility of the customer (product price + consumption tax + shipping). Shipping fees vary depending on the delivery location, so please check the table below.
About product delivery
Please select your desired delivery date in "Delivery Date". Normally, delivery takes approximately 2 days to 1 week after ordering. However, if the item is out of stock, it may take a little longer. In that case, we will contact you by email.
Shipping
Hokkaido ￥990
Aomori Iwate Akita ￥770
Miyagi Yamagata Fukushima ￥770
Ibaraki Tochigi Gunma Saitama Chiba Tokyo Kanagawa ￥660
Niigata Yamanashi Nagano ￥660
Toyama Ishikawa Fukui ￥660
Shizuoka Aichi Gifu Mie ￥660
Shiga Kyoto Osaka Hyogo Nara Wakayama ￥660
Tottori Shimane Okayama Hiroshima Yamaguchi ￥660
Tokushima Kagawa Ehime Kochi ￥660
Fukuoka Saga Nagasaki Oita Kumamoto Miyazaki Kagoshima ￥660
Okinawa ￥1,100
Regarding delivery time specifications
Please select your desired time slot in the "Delivery Time" field.
*Please note that we may not be able to meet your request depending on the shipping method and traffic conditions.
・No time specified
·in the morning
・14-16:00
・16-18:00
・18:00-20:00
・19-21:00

About international shipping

Regarding overseas shipping
We use EMS (Express Mail Service) for shipping overseas.
After shipping, delivery and customs clearance procedures will be handled as international cargo, so delivery may take longer than usual.
In addition, depending on the destination country or region, delivery may not be possible, or the item may be delayed or returned.
Any delays, damage or loss during transportation is the responsibility of the delivery company and we cannot provide compensation.
Due to Japan Post's suspension of mail delivery to the US, packages addressed to the US will be shipped via Yamato Transport's international courier service. After arriving in the US, they will be delivered by UPS, Yamato Transport's partner delivery company.
Overseas shipping fees
Shipping fees vary depending on the delivery area and the size and weight of the product.
The following is a guideline, if additional shipping charges are required we will contact you by email.
Asia From ￥3,500
North America, Central America, and Oceania From ￥5,500
Europe From ￥6,500
South America and Africa From ￥8,000
*We will inform you of the exact shipping fee by email after you place your order.
Shipping time
Once your order is confirmed, it will be shipped within 1-3 business days .
It may take longer depending on international shipping congestion and customs clearance conditions.
Customs and import taxes
When shipping overseas, there is no consumption tax in Japan.
However, customs duties, import taxes, customs clearance fees, etc. may be incurred in the destination country.
All of these costs will be borne by the recipient.
For more information, please contact your country's customs office.
Important information regarding orders
If you wish to have your order shipped overseas, we may ask you to confirm your billing information.
We will send you a confirmation email with your order details, amount, and shipping fee, so please be sure to check it.
Returns and Refunds
Returns and refunds cannot be accepted for overseas shipments.
Please check the size, material, specifications, etc. before placing your order.
In addition, if the delivery is refused due to customs duties or additional shipping charges, the customer will be responsible for all costs, including round-trip shipping charges.

Returns and Exchanges

Defective/misdelivered products

We inspect all products before shipping, but if any of the following apply to your order, please contact us at info@ihatove-web.com . We will either send you a replacement product (shipping and handling fees will be covered) or provide a full refund.

  • If the product is damaged due to problems during transportation
  • In the case of a defective product with scratches or stains (excluding acknowledged scratches or those due to the characteristics of the material)
  • If you receive a product that is different from the one you ordered

For both returns and exchanges, please contact us by email within 3 days of receiving the product. We will contact you regarding the return or exchange procedure. If you send the product directly without contacting us, or if you return the product unilaterally without waiting for our reply, we will not accept the return.

Depending on customer convenience
Cancellations, returns and exchanges

Please note that we cannot accept returns of purchased products except in cases of defective products or incorrect delivery. Cancellations or changes to order details after an order has been confirmed cannot be accepted, regardless of whether the product has been shipped before or after it has been shipped. Please carefully check the size, color, price, quantity, etc. before completing your order. Please note that we cannot accept cancellations, returns, or exchanges in the following cases.

  • Returns due to customer reasons such as differences in image
  • If the product is damaged or soiled due to a customer's fault, or if the customer has tampered with the product
  • If there is a discrepancy between the delivered product and the returned product
  • If the product is returned directly without contacting us, or if the product is sent without waiting for a response from us regarding the return or exchange
  • Pre-ordered items, individually ordered items, limited edition items, etc.
  • If product tags, price tags, or other accessories are lost
  • Products that have been used (including those that have been washed or dry-cleaned)
  • Products that have been delivered more than 5 days ago.
About size notation

The size chart is based on measurements of actual products in our store, but please note that there may be slight differences even for the same item.

shoulder width
Measure from seam to seam on both shoulders.
Chest width
Measure between the left and right sides slightly below the armpits.
Length
Measure from the center of the back neckline to the hem (if the garment has a collar, do not include the height of the collar).
Sleeve Length
Measure from shoulder seam to cuff.
Waist
Measure the waistline from side to side and double it.
Thigh width
Measure the width at the base of your thighs.
Rise
Measure in a straight line from the crotch seam to the front rise.
inseam
Measure the length from the inner thigh seam (where the crotch seams intersect) to the hem along the inner thigh seam.